About Us

Customer Matters Limited is a Marketing, Management and Training Consultancy with a mission to create viable and sustainable businesses through quality and improved Service and Strategic Management Programs and Modern ERP Tools.

Customer Matters Limited represents the RCC Harvard (Harvard Business School Executive Programs), in Africa. Customer Matters Limited also organizes and delivers Lumina Spark Psychometric Workshops for Individuals and Corporate Organizations. Furthermore, Customer Matters delivers leadership and other transformational programs for corporate organizations and SME businesses across the African sub region. Its training consult hubs a team of experienced and accomplished experts delivering training and development programs in key areas spanning from sales, marketing, leadership, strategic and change management programs. Customer Matters also runs a customer service school that delivers bespoke customer experience programs for businesses that aspire to be actualized and sustainable.

We have business affiliations with CEIBS, CIMG, Afrique Aurora, Paca Management, Opal Marketing and QwickFusion

 

Our Mission:

Create viable and sustainable businesses through improved service and strategic management programmes.

 

Our Vision:
Our vision is to be the preferred choice of service organisation for business development support and sustainability through quality and improved Service and Strategic Management Programs and Modern ERP Tools.

 

Values:

  • Honesty
  • Integrity
  • Respect
  • Empathy
  • Meaningful relationships
  • Freedom to succeed
  • Brilliant execution