Weekly Customer Service School

OUR PRODUCTS & SERVICES

Check out selected products and services we have available for you

Lumina Spark

Lumina Spark is the next generation of professional development tools supporting individuals, teams and organisations to work more effectively and improve the bottom line.

QWICKPOINT

QwickPoint is a complete value chain management software designed to enable businesses manage their operations efficiently through a secure architecture. With its intuitive point-and-click design, the software is easy to use with an embedded customer relationship management suite.

CORPORATE TRAINING

Have you identified your employees’ training needs? Customised programs tailored to organisation and employees relevant needs. Let’s discuss and our seasoned world class faculty will provide actionable and solution based programs for collective implementation.

SME BUSINESS DEVELOPMENT

In a tough and dynamic environment of an emerging market, what are your chances of survival as an SME? Can you interpret the meaning of your business trends and operations? Come for expert advice, talk to us!

CONFERENCE MANAGEMENT

Don’t stress yourself unnecessarily. Relax, sit back, focus and enjoy the conference and take back the knowledge for implementation. Justify your time, effort and money spent at the conference.

BUSINESS ADVISORY

How are you able to know that this is the business you want to do? What essential skills and knowledge must you have? If you already have a business, how do you develop that business?

CUSTOMER SERVICE SCHOOL

Build a reputable and formidable business with service oriented and result driven staff through our be-spoke customer service weekly training programs. Help them to walk the values.

SERVICE STAFF PLACEMENT & OUTSOURCING

Are you fed up already with your staff attitudes? Do you feel like firing yet you cannot? Employ and keep the right quality of human capital for life, the suitable ones, not the eligible ones.

HOSPITALITY TRAINING & MANAGEMENT

Be the expert in your field. Deliver to world class standards. Demonstrate best practices in managing and executing the different hospitality and service functions. Develop the culture of service excellence and implement it naturally through evidence-based customer testaments.

OUR TEAM

Our executive team and consultants
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ANNIE BABAH-ALARGI

Managing Consultant
A passionate leader with First Class Customer Service and Relationship Management Skills and a proven track record of successful creation and management of customer service centres of multi-national companies. Read more
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ABENA POKUAA ACKAH

Consultant
A Business Consultant and she also teaches Strategic Marketing Management at the Institute of Bankers Ghana and also a member of the Chartered Institute of Marketing, Ghana (CIMG) Consulting team. Read more
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HERBERT LAWSON

Consultant
Banker and marketing professional with BSc Engineering (KNUST, Gh). Other qualifications in ICT and Management with a total of 19 years experience in engineering sales and marketing and banking. Read more
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KOFI FUMEY

Consultant
Business and Marketing Strategy specialist with strong roots in Unilever and Standard Chartered Bank. Consultant for GIMPA , the British Council, Tullow Oil, CAL Bank, Wrigley Ghana, Philips Ghana, etc. Read more
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JOSEPH WILSON-TETTEH

Consultant
A Hospitality Management Consultant. He has consulted for a number of companies including GIMPA, Nestle Ghana, Promasidor as well as some hotels in Ghana. Read more

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